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Non-life insurance

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Claim Order

Procedure, duration, documents and process for applying Non-Motor Insurance

Procedure for application

The insured directly contacts the Company
  1. The insured contacts the Company via e-mail address: info@muangthaiinsurance.com or Call Center at 1484 to inquire about purchasing insurance.
  2. The Company's officer forwards the application form to related departments. If additional information is required, the officer will contact the insured.
  3. The insured should follow an instruction given by the Company officer or whom assigned by the Company.
  4. The Company issues insurance proposal for the insured.
  5. The insured considers the proposal. If the insured agrees with the terms and conditions as proposed, the Company will send the insured written confirmation.
  6. The insured pays premium within the stipulated time through payment channels set by the Company.
  7. The Company issues and mails the policy to the insured.
  8. The insured reviews the policy whether the information is correct in line with the application form and proposal. If any mistake or incorrectness is found, please contact the Company via e-mail: info@muangthaiinsurance.com or Call Center at 1484 to amend the information.
The insured purchases an insurance from Company website (for some products)
  1. The insured uses http://www.muangthaiinsurance.com/ and visits a menu "Our Products" and "Insurance online Purchase".
  2. The insured studies details of product on the website. To purchase insurance product, the insured should complete the application form and click "Buy".
  3. If the insured has any inquiry and wants to contact the Company officer before purchasing insurance online, please contact via e-mail address: info@muangthaiinsurance.com or Call Center at 1484.
  4. The insured pays premium within the stipulated time through payment channels set by the Company.
  5. The Company issues and mails the policy to the insured.
  6. The insured reviews the policy whether the information is correct in line with the application form and proposal. If any mistake or incorrectness is found, please contact the Company via e-mail: info@muangthaiinsurance.com or Call Center at 1484 to amend the information.
The insured directly contacts KBANK counter
  1. The insured can visit any KBANK counter to inquire about the Company products available to sell at KBANK counter.
  2. If the insured decides to purchases the insurance, please complete the application form and pay premium to KBANK staff at the counter.
  3. The Company issues and mails the policy to the insured.
  4. The insured reviews the policy whether the information is correct in line with the application form and proposal. If any mistake or incorrectness is found, please contact the Company via e-mail: info@muangthaiinsurance.com or Call Center at 1484 to amend the information.
The insured directly contacts agent or broker
  1. The insured contacts the agent or broker.
  2. The agent or broker sends the application form to the insured and requests additional information (if any) to accompany consideration.
  3. The insured completes and submit the application form with additional information or documents attached to the agent or broker.
  4. The Company issues insurance proposal for the insured through the agent or broker.
  5. The insured considers the proposal. If the insured agrees with the terms and conditions as proposed, the Company will confirm the proposal in writing through the agent or broker.
  6. The insured pays premium within the stipulated time through the agent or broker or payment channels set by the Company.
  7. The Company issues and sends the policy to the insured through the agent or broker.
  8. The insured reviews the policy whether the information is correct in line with the application form and proposal. If any mistake or incorrectness is found, please contact the agent or broker to amend the information.

Duration of insurance application

  1. General inquiry takes around 1 working day for the Company officer to contact back to the insured.
  2. Issuing the proposal takes around 1-15 working days from the date the Company receives the application form and complete documents from the insured or agent or broker. Such duration depends on various factors such as insurance type, sum insured and business type.
  3. Issuing the policy takes around 3-15 working days after receiving written confirmation and complete and accurate information for insurance application from the insured. Some insurance such as motor insurance which requires the insured to pay premium before the Company issues the policy.

Documents for insurance application

Insurance application form
Property Insurance
  • Information according to the application form
  • Map of the insured property (if any)
  • Details of the insured property or details of building characteristic
  • Fire extinguisher, fire protection tools, fire drill, risk management plan and security measure or plan are required (for corporate customer)
  • Survey report (if any)
  • Claim history
Engineering Insurance
  • Information according to the application form
  • Construction plan, machine erection plan or details of insured property
  • Survey report (if any)
  • schedule or plan
  • Survey report (if any)
  • Claim history
  • Claim history and statistical record of the contractor
Marine Cargo & Marine Hull Insurance
  • Information according to the application form
  • Invoice or delivery slip which shows details about insured goods
  • Letter of credit (for exporting)
  • Bill of lading, airway bill
Hull Insurance
  • Information according to the application form
  • Ship registration certificate
  • Boat license
  • Ship particular
  • Property appraisal documents
  • Pictures (if any)
Personal Accident Insurance (For Corporate customer )
  • Policy holder's name
  • 13 digits of Taxpayer Identification Number
  • business type
  • Desired coverage and sum insured
  • Numbers of staff who apply for personal accident insurance with details of work category such as staff who work outside the office, technicians and staff whose works involve with machines, etc.
  • Claim history
Health Insurance
  • Information according to the application form
Health Insurance (For Corporate customer)
  • Policy holder's name
  • 13 digits of Taxpayer Identification Number
  • business type
  • Desired insurance plan (OPD, IPD, additional coverage )
  • Numbers of staff who apply for health insurance with details about gender, age, average age.
  • Numbers of staff who apply for personal accident insurance with details of work category such as staff to work at the office.
  • Numbers of staff who work outside the office, technicians and staff whose works involve with machines, etc.
  • Claim history
  • For alien staff, work permit or alien certificate is required to accompany consideration.

How to purchase insurances

  1. General inquiry takes around 1 working day for the Company officer to contact back to the insured.
    • The Company's website
    • The Company's head quarter or branches
    • KBANK counter nationwide
    • Non-life insurance agent or broker
  2. If you want to purchase the insurance, please complete the application form and attach related information or documents.
  3. The Company issues insurance proposal for the insured.
  4. The insured pays premium through Company payment channels
  5. The Company issues and sends the policy.
    • The insured picks up the policy by oneself.
    • The insured receives the policy from the agent or broker
    • The policy is sent by post mail.
  6. The insured reviews the policy whether the information is correct in line with the application form and proposal. If any mistake or incorrectness is found, please contact the Company via e-mail: info@muangthaiinsurance.com or Call Center at 1484 to amend the information.


How to contact the Company and related department (in case of dispute or complaint)
If you want to send your suggestion or complaint, please contact :
Complaint Management Section Muang Thai Insurance Public Company Limited 252 Rachadaphisek, Huay Kwang, Bangkok 10310

FAQ

EN ขอแก้ไขข้อมูลในกรมธรรม์

EN ขอทราบเลขที่ใบสั่งซื้อ / ชื่อ สกุลผู้เอาประกันภัย สำหรับลูกค้าที่ต้องการแก้ไขข้อมูล เปลี่ยนชื่อ เปลี่ยนเลขถัง หรือข้อมูลต่างๆที่ต้องการเปลี่ยนแปลง

ทางบริษัทจะดำเนินการแก้ไขข้อมูลภายใน 3 วันทำการ และเอกสารจะส่งให้ลูกค้า จะได้รับเอกสารแก้ไขภายในอาทิตย์ - 2 สัปดาห์เท่านั้น

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