Non-life insurance
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Travel Claim Services
Procedure, duration, documents and methods to receive claim or compensation of travel insurance
Claim procedure
Insured
Complete a claim form
Insured
Prepare accurate and complete documents Send documents to: Personal Accident & Health Claims Department Muang Thai Insurance Public Company Limited 252 Rachadaphisek, Huay Kwang, Bangkok 10310
Muang Thai Insurance
Company's officer considers terms and conditions of a policy
Muang Thai Insurance
Claim will be made to the insured or beneficiary (In case the case is covered by the policy)
Claim duration in case the Company receives complete and accurate documents
If the Company receives complete and accurate documents, claim duration takes around 15 days.
Remark :
Such working standard is not a proposal or promise, not a part of any policies issued by the Company and not in effect or bound by laws to the Company or its officers.
Claim procedures and documents for travel insurance
- Copy of autopsy certificate certified by the issuer
- Copy of death verification letter certified by the issuer
- Copy of death certificate certified by the issuer
- Copy of police daily report certified by the issuer
- Copy of the death person's house registration certified by the beneficiary
- Copy of the death person's ID card certified by the beneficiary
- Certified copy of the beneficiary's house registration
- Certified copy of the beneficiary's ID card
- Certified copy of book bank
- Copy of dissection report (if any)
- Copy of insurance card (if any)
- News pictures (if any)
- Medical certificate specifying causes of injury and lost organs
- Full-length picture and pictures of lost organ of a person who claims under this coverage
- X-ray result
- Copy of medical record
- Certified copy of ID card
- Certified copy of book bank
- Copy of insurance card (if any)
- News pictures (if any)
- Original copy of medical certificate
- Original receipt
- Certified copy of ID card
- Certified copy of book bank
- Copy of insurance card (if any)
- Certified copy of passport
- Original copy of medical certificate (In case of accident or illness to the insured or relatives)
- Copy of death certificate (In case of loss of life of the insured or relatives)
- Document of flight cancellation issued by the carrier
- Compensation documents issued by the carrier (In case the carrier cancels the flight)
- Original receipt of deposit or booking deposit for the trip
- Certified copy of book bank
- Certified copy of passport
- Original copy of medical certificate (In case of accident or illness to the insured or relatives)
- Copy of death certificate (In case of loss of life of the insured or relatives)
- Compensation documents issued by the carrier (In case the carrier cancels the flight)
- Original receipt of the deposit or booking fee for the trip
- Certified copy of book bank
- Certified copy of passport
- Boarding pass
- Documents which specifies reasons and duration of hijacking issued by the airway or airport
- Compensation documents issued by the carrier (If any)
- Certified copy of book bank
- Certified copy of passport
- Documents for notice and confirmation the delay issued by the carrier
- Compensation documents issued by the carrier (In case of the carrier's engine breakdown)
- Receipt of the insured's expense paid during the delay
- Certified copy of book bank
- Certified copy of passport
- Confirmation documents specifying causes of missed fight issued by an airline or airport
- Boarding pass
- Certified copy of book bank
- Certified copy of passport
- Copy of police daily report certified by the issuer
- Confirmation document issued by the carrier or manager or owner of an accommodation
- Compensation documents issued by the manager or owner of an accommodation
- Receipt of baggage repair
- Certified copy of book bank
- Certified copy of passport
- Copy of police daily report certified by the issuer of local police station
- Certified copy of book bank
- Certified copy of passport
- Confirmation documents for delay baggage issued by the carrier
- Receipt of the insured's expense paid during the baggage delay
- Compensation letter issued by the carrier
- Certified copy of book bank
- Certified copy of passport
- Medical certificate (in case of injury)
- Receipt of medical treatment (in case of injury)
- Certified copy of ID card of the third party who is injured (In case of injury)
- Receipt of property repair/ receipt issued by the owner in case the insured have to buy the property from the owner
- Certified copy of book bank
- Certified copy of passport
- Copy of police daily report certified by the issuer of local police station
- Documents of phone call expense
- Certified copy of book bank
- Certified copy of passport
- Copy of police daily report certified by the issuer of local police station
- Receipt of new document issuance expense
- Certified copy of book bank
Remark :
- The Company has the rights to request more documents apart from what have been required for consideration.
- Please furnish copy of the police daily report certified by the inquiry official and conclusion of the case to the Company for consideration in case of injury, dismemberment, total permanent disability or loss of life which are related to lawsuit (except traffic case).
How to receive claim
- Claim document submission channels Submit claim documents via online system Click Here Submit claim documents by yourself or by post mail่ Personal Accident & Health Claims Department Muang Thai Insurance Public Company Limited 252 Rachadaphisek, Huay Kwang, Bangkok 10310
-
Claim payment channels
- Pay by check sent by post mail
- Transfer to the insured's or beneficiary's bank account as provided
How to contact the Company and related department (in case of dispute or complaint)
If you want to send your suggestion or complaint, please contact :
Complaint Management Section Muang Thai Insurance Public Company Limited 252 Rachadaphisek, Huay Kwang, Bangkok 10310
FAQ
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